Orient Field Force

Pakistan's 1st National level brand which successfully digitized the customer experience journey with its vendor. Orient Complaints Tracking & Automation Platform is an advanced platform which automates full life cycle of customer digital experience with Orient products. This platform is fully integrated with Orient internal IT Systems from where a complaint is launched directly into Orient Field Force platform. Orient Field Force platform uses advanced route optimization and auto allocation methods to assign the ticket to nearest available technician. Uber like tracking features help Customer to track Orient staff as well as status of the requested maintenance or Orient service. Geo-fencing features ensure that all field operations from mobile are performed in allowed territories.

Detailed Feature:

Field Services & Delivery Business Automation ,Route Optimization & Tracking on Cloud.

***Orient Field Force platform Features

***Mobile Biometrics & Field Attendance

GPS-backed Mobile biometrics for field attendance powered with Face, Voice & Video Authentication; Geo-Coded QR Codes & Geo-fencing like features ensure employee time entry is more secure, accurate, and detailed than ever before.


***Field Services & Delivery Automation

Whether you are a delivery business, HVAC/Home services provider or Sales & Marketing agency,Have your pickups, deliveries & field jobs schedule & auto assigned to your nearest & free mobile workforce as soon as the order or job-card is prepared. with our Route Optimization feature of the app, always deliver on time.

***Field Data Collection / Survey Digitization

Need more data from field? Develop your own field forms on the go and make it part of your field service jobs or Surveys. Get the right data on the fly. Build web forms to get field jobs auto registered in Orient Field Force platform directly from your web or apps.


***Client Winning Exclusive Features

Empower your clients. Clients can track their tickets or service & assigned agent requests via Weblink , live chat with agent, OTP to close task, feedback & review after task completion. All via SMS

***Quotes, Invoices & Work Orders

Build your own document formats. Make it part of your field jobs. Let field sales agents generate quotes on the fly & share with clients through SMS. Convert more quotes into revenue. Boost your sales. ​

***API & Webhooks

Orient Field Force APIs help you to integrate your POS & ERP with Orient Field Force platform to automate your deliveries & field tasks. Orient Field Force platform Webhooks sends notifications & data back to your POS & ERP.


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***Orient Field Force App features:

» Get your all tasks in your app.
» Get your customer contact details.
» Navigation to reach your client.
» Proof of Delivery ( Your signature, Images, Notes )
» Dynamic Forms to get additonal field data.
» Invoice Generation & Print from your Phone.
» Chat with your clients
» Weblink for your customers to track their tickets, Estimated time of arrival, Agent realtime location, distance .
» Customers get realtime alerts when agent start or finish their assigned tasks.


Disclaimer: Orient Field Force App uses device built in GPS feature in order to track the location that is why we also your mobile background location permissions to ensure our route optimization and delivery ETA ( Estimated time of arrival ) accuracy. We only use background permissions when you are "On Duty" . We automatically switch off location services when you are off-Duty. We will never use your phone location when you are off-duty :).