Vanquis

FAQs

• How do I activate my vanquis app?
  How can I activate my card?
  

  • Download the Vanquis App and follow the onscreen instructions. OR.
  • Give us a ring on 0800 781 9660 (click here for call charge information)
• How do I download my vanquis app?
  Its easy and simple to register, all you need is a UK mobile number and your Vanquis Card. The app is available on iPhone and Android and is free to download from the App Store or Google Play.
• How do I pay my vanquis card?
  Use your pre-printed giro (at the bottom of your monthly statement) to pay in-person at your bank or local Post Office. If you are paying by cheque or postal order, make it payable to 'Vanquis Bank', followed by your 16-digit Vanquis Visa credit card number.
• How often do vanquis increase credit limit?
  We review customers every 5 months for credit limit increases. We do not increase limits on request. As a responsible lender we want to ensure you can comfortably manage your repayments. Increasing your limit means you have more flexibility to spend.
• Why is my vanquis app not working?
  Update Vanquis App. Restart Your Phone. Check Device date and time setting. Check Device Compatibility.
• Is vanquis bank in trouble?
  The FCA fines Vanquis £1,976,000 and orders Vanquis to pay compensation to customers. The Financial Conduct Authority (FCA) has today imposed a fine of £1,976,000 on credit card lender, Vanquis, for failing to disclose the full price of an add-on product, called Repayment Option Plan (ROP).
• Is the vanquis app free?
  The Vanquis Bank App makes it quicker and easier to securely manage your account on the move. Its easy and simple to register, all you need is a UK mobile number and your Vanquis Card. The app is available on iPhone and Android and is free to download from the App Store or Google Play.