Yetu Customer

You are entitled to query your order for the Goods, without penalty, within 3 days of the Goods having been delivered to you. In such an event –

Upload a complaint through the contact link provided on our homepage and please reference your order number and complaint and we will get hold of you as soon as possible; The Company will deliver the Goods to you as soon as reasonably possible, but no later than 7 days of receipt of your payment (Delivery Period). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification, elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.

Returns

Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery. If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or ask you to return the item to the store, dependent on your original order & shipping method.

Breach

If any party (Defaulting Party) breaches any of these terms and conditions and fails to remedy such breach within 14 (fourteen) days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting party, without prejudice to its right to recover:

- any amounts that may be due to it in terms of this agreement; and
- any loss or damage suffered because of the breach or the cancellation of this agreement.
- governing law and jurisdiction
Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts