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ID: com.microfocus.sma.mobile.app

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How to install APKs bundle(.zip)

The description of Enterprise Service Management


The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants




Via agent mode, agent users can:



Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location




For full details of our new release please go to Micro focus online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes



https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes





IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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  • Category

    Business
  • Get it on:

    Go Google Play com.microfocus.sma.mobile.app
  • Requirements:

    Android Varies with device+

Enterprise Service Management Varies with device APK for Android Varies with device+

Version Varies with device for Android Varies with device+
Update on 2023-03-24
Installs 50.000++
File size 22.906.005 bytes
Permissions view permissions
What's new - Fixed some logic issue about applying business rules.
- Resolved the crash problem in some  special case.
- Fixed some localization issues.

Versions history:

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