Enterprise Service Management
ID: com.microfocus.sma.mobile.app
-
Version:
Varies with device
-
Update on:
2023-03-24
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The description of Enterprise Service Management
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to Micro focus online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to Micro focus online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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Enterprise Service Management Varies with device APK for Android Varies with device+
Version | Varies with device for Android Varies with device+ |
Update on | 2023-03-24 |
Installs | 50.000++ |
File size | 22.906.005 bytes |
Permissions | view permissions |
What's new |
- Fixed some logic issue about applying business rules. - Resolved the crash problem in some special case. - Fixed some localization issues. |
Versions history:
- 1. LATEST. Enterprise Service Management Varies with device APK (2023-03-24, 22 MB)
- 2. Enterprise Service Management Varies with device APK (2023-03-10, 22 MB)
- 3. Enterprise Service Management Varies with device APK (2023-02-10, 22 MB)
- 4. Enterprise Service Management Varies with device APK (2022-12-20, 21 MB)
- 5. Enterprise Service Management Varies with device APK (2022-12-17, 21 MB)
- 6. Enterprise Service Management Varies with device APK (2022-12-06, 21 MB)
- 7. Enterprise Service Management Varies with device APK (2022-11-18, 21 MB)
- 8. Enterprise Service Management Varies with device APK (2022-11-14, 21 MB)
- 9. Enterprise Service Management Varies with device APK (2022-10-30, 18 MB)
- 10. Enterprise Service Management Varies with device APK (2022-09-30, 21 MB)
- 11. Enterprise Service Management Varies with device APK (2022-08-24, 21 MB)
- 12. Enterprise Service Management Varies with device APK (2022-08-19, 21 MB)
- 13. Enterprise Service Management 2022.08.00 APK (2022-08-12, 21 MB)
- 14. Enterprise Service Management 2022.05.02 APK (2022-06-15, 21 MB)
- 15. Enterprise Service Management 2022.05.00 APK (2022-05-07, 21 MB)
- 16. Enterprise Service Management 2022.05.00 APK (2022-05-06, 18 MB)
- 17. Self-Service Portal 2022.02.02 APK (2022-04-30, 17 MB)
- 18. Self-Service Portal 2022.02.02 APK (2022-02-16, 17 MB)
- 19. Self-Service Portal 2022.02.01 APK (2022-01-21, 17 MB)
- 20. Self-Service Portal 2022.02.00 APK (2022-01-21, 17 MB)
- 21. Self-Service Portal 2021.11.03 APK (2021-12-18, 15 MB)
- 22. Self-Service Portal 2021.11.02 APK (2021-11-23, 15 MB)
- 23. Self-Service Portal 2021.11.01 APK (2021-11-12, 4 MB)
- 24. Self-Service Portal 2021.11.00 APK (2021-11-04, 15 MB)
- 25. Self-Service Portal 2021.08.01 APK (2021-08-25, 12 MB)
- 26. Self-Service Portal 2021.08.00 APK (2021-08-07, 12 MB)
- 27. Self-Service Portal 2021.05.03 APK (2021-06-09, 11 MB)
- 28. Self-Service Portal 2021.05.02 APK (2021-05-26, 11 MB)
- 29. Self-Service Portal 2021.05.01 APK (2021-05-22, 11 MB)
- 30. Self-Service Portal 2021.05.00 APK (2021-05-09, 11 MB)
- 31. Self-Service Portal 2021.02.01 APK (2021-04-19, 9 MB)
- 32. Self-Service Portal 2021.02.01 APK (2021-02-04, 9 MB)
- 33. Self-Service Portal 2020.11.02 APK (2021-01-14, 9 MB)
- 34. Self-Service Portal 2020.11.01 APK (2020-12-10, 9 MB)
- 35. Self-Service Portal 1.4.3 APK (2022-09-15, 11 MB)
- 36. Self-Service Portal 1.4.2 APK (2022-09-18, 8 MB)
- 37. Self-Service Portal 1.4.1 APK (2022-09-16, 8 MB)
- 38. Self-Service Portal 1.4.0 APK (2022-09-13, 8 MB)
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