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ID: com.kbstar.kbbank

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  • Version:

    Varies with device

  • Update on:

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The description of KB국민은행 스타뱅킹


Guidance on how to take action in case of failure

- Instructions for reinstalling the app for LG Electronics customers
☞ Be sure to delete the KB Star Banking app from the Google Play Store > Reboot the smartphone > Reinstall the KB Star Banking app and reissue the KB mobile certificate

- If the app cannot be updated or installed
☞ Please try again after deleting data and cache in [Settings > Applications > Play Store > Storage].

- If KB mobile certificate is not issued or cannot log in
☞ [Delete the KB Star Banking app > Reboot the mobile device > Reinstall the KB Star Banking app] and try issuing the KB mobile certificate again.

- Samsung smartphone ID is not recognized properly
☞ Please activate [Phone Settings > Applications > Camera > Camera Settings > Target Tracking AF 'ON'].

- General measures when real-time deposit/withdrawal push notifications do not come
☞ Check whether 'Notification Settings' and 'Notification Categories (adbrix_notification_v2_channel, kbbank)' are allowed in [Settings> Applications> KB Star Banking> Notifications] on the mobile device.
☞ Execute [KB Star Banking All Menu > Preferences > App Preferences > Delete Cache/Cookies > Clear Cookies/Data]
☞ In the [KB Star Banking Menu > Notification Settings] menu, cancel the notification (Push) agreement and set the agreement again
☞ If the push notification does not come despite the above measures, delete KB Star Banking > Reboot the phone > Reinstall KB Star Banking (※ However, in case of AOS, co-certificate is deleted, so reissue is required)

■ KB Star Banking Customer Communication Center
Internet chat consultation: KB Star Banking Home > Chatbot/Consultation > Chatbot/Consultation Chat (Chatbot consultation: 24 hours)
Naver Post: Click https://post.naver.com/kbebiz_star?isHome=1 or search for 'Naver Post' in the Naver search bar > Enter 'KB Star Banking App Review' in the post search input window
· Branch mail: [email protected]
Customer Center: 1588-9999, 1599-9999, 1644-9999 (0 ▶ 3) (Overseas: +82-2-6300-9999) (Telephone consultation: 9-18:00 on weekdays)

■ KB Star Banking, take advantage of this!

· Set 'auto login' with KB mobile certificate. As soon as you open the app, you are automatically logged in and taken to Home.

· If you have only your mobile phone and ID, you can create a bank account and internet banking at once without visiting the bank. (Ages 14+)

Receive the real-time notifications you need now, such as deposit and withdrawal notifications and benefits and investment information, through KB Star Banking.

· You can see customized information for you at a glance, such as maturity, yield, product information, and messages sent from branches.

· Differentiated, specialized KB asset management! Product recommendation considering financial activities and lifestyle patterns! No need to worry any more.

· KB Financial Group product inquiry, stock trading, KB Pay, and specialized services such as insurance design, now use KB Star Banking as one.


■ Faster and safer with KB mobile certificate!

· KB Mobile Certificate is a service that allows you to use KB Star Banking without worrying about theft/duplication by issuing and storing KB Kookmin Bank certificates in the safe area of ​​your smartphone. (1 device per person)

· Try simple and safe transactions without a security card or OTP.

- When transferring less than 2 million won, simply use your account password!

- From 2 million won to 50 million won, transfer only with your account password and 6-digit simple password! (Additional authentication required if exceeding 50 million won)

※ You can use it within the internet banking transfer limit set by the customer.

· From issuance of a unique customs code to overseas direct purchase, health insurance premium payment, and year-end settlement! The convenience you can experience with KB Mobile Certificate is increasing.


■ Notice about app access rights
In accordance with Article 22-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Consent to Access Rights) and the Enforcement Decree, the access rights required to provide KB Star Banking services are provided as follows.

【Essential access rights】
• Phone: Check mobile phone number for mobile phone authentication, access to mobile phone status and device information, use phone designation service, smart OTP, mobile phone authentication, version check in environment settings, (re)issuance of KB mobile certificate , issuance of financial/joint certificates, open banking, etc.
• Installed apps: Used to detect potentially threatening items among applications installed on the smartphone to prevent electronic financial transaction accidents.

【Selective access rights】
• Storage space: Permission to access device photos, media, and files, when using [Save, modify, delete, read certificate], [Send special remittance message after transfer], [Save copy of bankbook], [Save transfer confirmation], etc. Use.
• Contacts (Address Book): Used to retrieve contact information in the device when transferring contacts, transfer results, and sending SMS.
• Camera: This is the access right to the photo shooting function, used for ID shooting and convenience services (document submission to the bank, photographing payment of utility bills, etc.), and QR certificate copying.
• Microphone: Used for video calls for non-face-to-face real-name verification, quick transfers through voice, etc.
• Location: Permission to access device location information, used for finding branches/automated devices and using branch consultation reservation services.
• Physical activity: Used when using the KB daily walking service.

※ You can use KB Star Banking service even if you do not agree to allow optional access rights, but there may be restrictions on the use of some necessary functions, and you can change it in the [Smartphone Settings > Applications > KB Star Banking > Permissions] menu. .

※ If you are using a smartphone with Android OS version 6.0 or lower, all of them can be applied as essential access rights without selective access rights. In this case, after checking whether the operating system of the smartphone can be upgraded to Android 6.0 or higher, after upgrading, you must delete and reinstall the already installed app to set access rights normally.

■ Notice

Anyone who is a personal internet banking customer using a smart device with Android version 5.0 or higher can use KB Star Banking.

· It can be installed through mobile carrier 3G/LTE/5G and wireless Internet (Wi-Fi). In 3G/LTE/5G, data charges may apply if the specified capacity is exceeded depending on the plan you are using.

In accordance with the guidelines of the financial supervisory authority, KB Star Banking cannot be used on smart devices that have been arbitrarily modified (jailbroken, rooted) to prevent electronic financial accidents, and even if a specific app is installed, it can be recognized as a randomly modified device. . (A/S center inquiry and initialization recommended)
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  • Category

    Finance
  • Get it on:

    Go Google Play com.kbstar.kbbank
  • Requirements:

    Android Varies with device+

KB국민은행 스타뱅킹 Varies with device APK for Android Varies with device+

Version Varies with device for Android Varies with device+
Update on 2022-11-19
Installs 10.000.000++
File size 83.265.412 bytes
Permissions view permissions
What's new 보다 편리한 사용성 제공을 위해 일부 서비스 개선과 KB매일걷기 항시켜기 기능을 새롭게 지원했어요.

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