DHL Express Mobile

FAQs

• Is there a DHL app?
  DHL Global Forwarding, the air and ocean freight specialist within Deutsche Post DHL, now offers customers a mobile app to track their sea and air freight shipments. ... The app provides global access and is available free of charge in the respective app stores for iPhone and iPad, Android and Blackberry smartphones.
• How do I set up a DHL Express account?
  How to set up your DHL Express Shipping account
  

  • Navigate to Settings > Shipper Setup.
  • Click Add New and choose DHL Express.
  • Enter in your Account Number.
  • Click 'Save'
  • Other Tips for Setting up your DHL Account.
  • Note Usage: Chose to include shipment number or SKU number in the 'Note' field.
• How can I receive my parcel from DHL?
  When you shop online, select DHL Parcel ServicePoints or redirect your package delivered by DHL in the store's basket. Wait for sms or email notification and drive to DHL Parcel ServicePoint to pick up the package. Provide the PIN from the notification upon receipt. To pick up the package you have until 7 days.
• How do I track my DHL Express?
  To track a parcel, start your message with 'Track' and then enter your 10 digit tracking number. Enter your waybill number ONLY in the subject field and send to [email protected].
• Is there an app for DHL?
  The new DHL Express Mobile app lets you track your shipments and manage your deliveries all in one place. You can locate the nearest DHL Service Point for parcel drop off or collection, and quickly check shipping rates too – right on your smartphone.
• Is it safe to download the DHL app?
  2021-04-23 Currently, a malware is circulating by SMS impersonating DHL or another globally known enterprise. The spam SMS asks the recipient to follow a link to a hacked website from where an app can be downloaded.
• How do I use DHL app?
  How it works
  

  • Log in and activate: Log in with your DHL customer account data and activate the Packstation area once to see the pick-up code and location for your shipments.
  • More convenience: Scan the barcode on your DHL customer card and store it securely in the Post & DHL app.
• How long does it take DHL to deliver to Ghana?
  Even if you've chosen to have your parcel collected from your home or work address, you can still expect delivery within 2-3 working days due to DHL's extensive delivery network.