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5/5 - 134 votes

ID: com.ca.sdm.camobile

  • Author:

  • Version:

    Varies with device

  • Update on:

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The description of CA Service Management


This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
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  • Category

    Business
  • Get it on:

    Go Google Play com.ca.sdm.camobile
  • Requirements:

    Android Varies with device+

CA Service Management Varies with device APK for Android Varies with device+

Version Varies with device for Android Varies with device+
Update on 2022-09-29
Installs 10.000++
File size 8.853.581 bytes
Permissions view permissions
What's new We are updating the app to make your experience better. This release includes bug fixes and stability improvements.

Versions history:

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