BlackBerry® Virtual Expert

Does your BlackBerry need a health assessment? Are you considering a repair?

The BlackBerry Virtual Expert diagnostics application is a simple self-guided diagnostics app brought to you by BlackBerry. This application is designed to help you identify the cause of symptoms that your BlackBerry device may exhibit or display. You will be guided through a series of hardware tests to produce a test results summary.

The BlackBerry Virtual Expert is customized for your BlackBerry smartphone’s model features, and includes a series of tests for:

- Cameras
- Camera Flash
- Display
- Keyboard
- Main Keypad
- Side keys
- Slider
- Touch Screen
- Receiver Speaker
- Loudspeaker
- Stereo Headset
- Microphones
- Vibrator
- Status LED
- USB connector
- USB port
- Light Sensor
- Proximity Sensor

At the end of the test(s), you will be given the test results. If any of the tests have failed, you may wish to contact your service provider with the diagnosis for customer support – to get back to using your BlackBerry quickly and efficiently.